HOW TO GUARANTEE MY DRESS?
Cocoprom aims to provide you heartwarming customer service. To achieve this goal, we have built a professional team that includes excellent designers, experienced dressmakers, and quality control personnel. We are also keeping improving our dresses from styles to qualities. Although it will cost a lot to create the perfect dress, we still offer you the most affordable price. And we also understand your excitement to the big day, so we will deliver the dress to you as soon as possible. Following are measures of how we guarantee your dress.
After you take the order, we will send you a detailed e-mail confirmation. We will confirm your size/measurement and the date of your event. If you didn’t reply in 24 hours, we will send you another confirmation later. And we may try to contact you with WhatsApp if there is something urgent. Hope you can read our confirmation carefully to check the size and the date. Because they are crucial factors to make sure you will receive your ideal dress. Besides that, you can note in the e-mail if you have any other requirements.
Cocoprom has professional dressmakers to produce your dress. They are experienced in making dress. So don’t worry about if the dress will look like as the picture. Our makers will try their best to tailor a beautiful dress for you. And dresses have been done will be checked carefully.
To avoid any mistakes in dress details, our QA members will inspect your dress from fabric, style, and size, and so on. They will also take photos to record the original status of the dress. Thus, you will receive a dress in totally good condition.
When your dress is ready to ship, it will be packed carefully. It will be folded in a pocket and then put in a box with the logo of Cocoprom. Outside the box is the courier bag. The process of packaging can ensure the dress avoids damage or dust. While in transportation, there will some wrinkles in the dress. This is unavoidable situation. You just need to iron it to remove them. Hope your understanding for that.
We will send a shipping confirmation to you. Then you can track it on the website of the courier company to get an update in real time. If there is any problem, please contact us whenever you need a help.
24/7 CUSTOMER SERVICE
From pre-sale, production and delivery, you can contact us in need. Cocoprom is always here for your any questions.